ICT500 : CRITICAL THINKING AND CREATIVE THINKING SKILLS FOR IT PROBLEM SOLUTIONS
CRITICAL THINKING AND CREATIVE THINKING SKILLS FOR IT PROBLEM SOLUTIONS

ABOUT ME

ABOUT ME

Hello my name is Muhammad Farhan Bin Md Jamil, a first-year Bachelor of Information Technology student at UiTM Arau. I enjoy learning about technology and continuously exploring new digital tools and software. I am always curious about how applications and systems are developed, and I like challenging myself by trying out new technologies to expand my knowledge and skills.

This topic has shown me the importance of combining creativity with critical thinking when solving problems. It helped me realize that technical knowledge alone is not enough, especially in the rapidly changing IT industry. Being open to new ideas, adapting to technological advancements, and thinking from different perspectives are essential skills that will help me grow as a future IT professional.

LEARNING JOURNEY

LEARNING JOURNEY

A chronological journey highlighting the milestones, challenges, and breakthroughs encountered during the ICT500 course.

Project Timeline

Week 1–2

Week 1–2

Foundation

Foundation

Problem Definition & Fishbone Analysis — Examined core collection issues affecting payers in Perlis. Built a clear cause and effect structure mapping informational gaps, tracking limits, and operational processing inefficiencies.

Problem Definition & Fishbone Analysis — Examined core collection issues affecting payers in Perlis. Built a clear cause and effect structure mapping informational gaps, tracking limits, and operational processing inefficiencies.

Week 3–4

Week 3–4

Analysis

Analysis

User Empathy Profile Mapping — Constructed user profiles for target personas, including field administrators and student proxy payers. Mapped daily operational pain points and tracking objectives to inform our project design constraints.

User Empathy Profile Mapping — Constructed user profiles for target personas, including field administrators and student proxy payers. Mapped daily operational pain points and tracking objectives to inform our project design constraints.

Week 5–7

Week 5–7

Design

Design

SCAMPER Layout Structuring — Applied SCAMPER strategies to transform standard giving models. Structured the automated calculation fields, life event reminders, and transparent impact tracking interfaces into a cohesive configuration.

SCAMPER Layout Structuring — Applied SCAMPER strategies to transform standard giving models. Structured the automated calculation fields, life event reminders, and transparent impact tracking interfaces into a cohesive configuration.

Week 8–10

Week 8–10

Execution

Execution

Interface Wireframing & Testing — Constructed high-fidelity layout flows for our “My Zakat App” system design. Refined interactive features iteratively based on usability verification metrics from project evaluators.

Interface Wireframing & Testing — Constructed high-fidelity layout flows for our “My Zakat App” system design. Refined interactive features iteratively based on usability verification metrics from project evaluators.

CRITICAL REFLECTION

CRITICAL REFLECTION

CRITICAL REFLECTION

Project Overview

The ICT500 project challenged me to apply innovation and critical thinking to solve a real-world issue related to zakat transparency in Perlis. Working in a team of four, we explored the causes of low zakat collection and public trust, then designed a digital solution that improves transparency and simplifies the management process.

The ICT500 project challenged me to apply innovation and critical thinking to solve a real-world issue related to zakat transparency in Perlis. Working in a team of four, we explored the causes of low zakat collection and public trust, then designed a digital solution that improves transparency and simplifies the management process.

My Contributions

Research & Problem Analysis

Identified the main issues affecting zakat management, helped develop the Fishbone Diagram, and researched existing zakat systems and user pain points.

UI/UX Design

Assisted in designing the “My Zakat App” interface and suggested user focused features such as a Zakat Calculator, Distribution Tracking, state based zakat rates, Asnaf information, and Impact Journey.

Team Collaboration

Worked closely with teammates during brainstorming, shared ideas during discussions, accepted feedback to improve the project, and completed assigned tasks within deadlines.

Skills I Developed

💡 Critical Thinking

Analysed complex problems using the Fishbone Diagram and evaluated solutions before selecting the most effective one.

🎯 Problem Solving

Designed solutions to improve transparency in zakat distribution and simplified manual processes into a digital workflow.

🤝 Teamwork

Collaborated effectively with four team members and learned to communicate ideas professionally.

🎨 Design Thinking

Applied the SCAMPER method to generate innovative features while focusing on user-friendly interfaces.

📊 Research Skills

Conducted user analysis through personas and studied current zakat management practices.

Challenges Faced

One of the biggest challenges was deciding which features should be included in the application. Different team members had different ideas, but we overcame this by referring back to our user personas and project objectives. This helped us prioritize features that genuinely addressed users’ needs instead of adding unnecessary complexity.

Lessons Learned

This project taught me that technology alone cannot solve social problems. Understanding users, identifying root causes, and designing with empathy are equally important. I also realized the importance of collaboration and structured innovation methods like SCAMPER in developing meaningful solutions.

Project Highlights

🏆 Problem Analysis

Identified six key issues affecting zakat transparency.

💻 Digital Innovation

Proposed the My Zakat App to digitize zakat management.

🎯 SCAMPER Innovation

Applied creative thinking techniques to redesign traditional zakat services.

📈 User-Centered Design

Developed solutions based on user personas and stakeholder needs.

Reflection Quote

“This project strengthened my ability to think critically, collaborate effectively, and design technology that creates meaningful social impact.”

“This project strengthened my ability to think critically, collaborate effectively, and design technology that creates meaningful social impact.”

ICT500 Portfolio

Farhan Jamil 2026. All Rights Reserved

Farhan Jamil 2026. All Rights Reserved

Farhan Jamil 2026. All Rights Reserved

Create a free website with Framer, the website builder loved by startups, designers and agencies.